Terms of Service

Service: Auracompia (the "Platform", "we", "us", "our") Operator: AURACOMPIA TECHNOLOGY LIMITED Registered Address: Unit 05, 12/F, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong Contact Email: info@auracompia.com Effective Date: August 29, 2026 Last Updated: October 19, 2026

The English version of these Terms of Service is the authoritative text. Any translated version is provided for convenience only.

1. Acceptance of these Terms

These Terms of Service ("Terms") govern your access to and use of the Auracompia mobile application, web client, and related services. By creating an account, tapping or clicking "I agree", or otherwise using the Platform, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Platform.

2. About the service

Auracompia is an AI companion platform that lets you create an AI companion (a conversational persona with a generated avatar and voice, referred to throughout these Terms as a "companion"). The Platform provides: (a) avatar cloning — generating a 3D likeness for your companion from photos you upload; (b) voice cloning — generating a digital voice from audio you record; (c) AI conversation — real-time text and voice interaction with your companions; and (d) persona configuration — customizing a companion's name, personality, and speaking style.

AI-generated content disclosure. Content produced by the Platform is artificially generated. The Platform labels such content within the interface (for example, "AI-generated" indicators near conversation bubbles). You understand that AI output is generated automatically, may be inaccurate or unexpected, and does not represent fact or professional advice.

We may modify, update, or discontinue features from time to time. Material changes affecting your use will be announced through the app or other notices.

3. Eligibility

You must be at least 18 years old and able to form a binding contract under applicable law to use the Platform. The Platform is not directed at children. By using it, you represent that you meet these requirements.

4. Accounts and registration

• Registration. You may register with an email address and password, or log in with Google where offered. You agree to provide accurate information and to keep it up to date.
• Security. You are responsible for all activity under your account and for keeping your credentials confidential. You are responsible for losses arising from your failure to protect them. Notify us promptly of any unauthorized use.
• One account. Only one account per user is permitted. We may restrict, suspend, or close accounts used to circumvent these Terms or to engage in abuse.
• Inactivity. We may reclaim accounts that have been inactive for a prolonged period (for example, 365 days), including associated nicknames and resources, after notice to your registered contact where reasonable.

5. Acceptable use policy

You are solely responsible for your use of the Platform and must comply with these Terms and all applicable laws. You agree not to:

1. Use a companion likeness or cloned voice to impersonate any person, or to defraud, deceive, mislead, or harass others.
2. Clone or use another person's face or voice without their lawful consent, or upload material you have no right to use.
3. Generate, upload, or transmit content that is unlawful, harmful, threatening, abusive, hateful, or that infringes the rights of others.
4. Generate or distribute sexually explicit, pornographic, violent, or terrorist content, or content that exploits or endangers minors.
5. Infringe any third party's intellectual-property, privacy, publicity, or other legal rights.
6. Create or spread misinformation, deepfakes intended to deceive, or fake news using companions.
7. Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform, or interfere with its normal operation.
8. Use automation, scripts, bots, or other non-human means to operate the Platform, or to abuse credits, referrals, or promotions.
9. Use AI-generated content in any unlawful context or in violation of these Terms.
10. Use a generated companion to impersonate a licensed or other professional — such as a lawyer, doctor, or financial advisor — or to provide professional services, advice, or representations that you are not qualified or authorized to give.

We operate content-safety measures and may, at our discretion, stop generation, remove content, restrict features, or terminate accounts that violate these Terms, and may report unlawful activity to authorities where required.

Reporting and complaints

If you encounter deepfakes, impersonation, intellectual-property infringement, or other violations on the Platform, you can report them to info@auracompia.com. Please include enough detail for us to locate and assess the material (for example, links, screenshots, and the nature of the issue). We handle reports in accordance with our content-safety procedures and applicable law, and may take action such as removing content, restricting features, or suspending accounts.

6. Your content, licenses, and rights

• You keep your rights. You retain ownership of the photos, audio, and other material you upload ("Your Content").
• License to us. You grant us a non-exclusive, worldwide license to host, store, process, reproduce, and adapt Your Content solely as needed to provide the features you request (including AI inference and cloud storage) and to operate and improve the service in accordance with our Privacy Policy. For the avoidance of doubt, this license does not permit us to use your raw face or voice material for general AI model training, unless we obtain your separate, explicit written consent (consistent with Section 4.1 of the Privacy Policy).
• Your representations. You represent and warrant that you own or have all necessary rights and consents to Your Content. If you clone a face or voice, you confirm that you have obtained the separate, explicit consent of the natural person depicted or recorded, who has been informed that their face/voice will be used to create a companion. Where you use the likeness or voice of a deceased person, you confirm that you have obtained lawful authorization from that person's next of kin or estate where required by law. Your Content must not violate these Terms or any law.
• AI outputs. Subject to your compliance with these Terms and your ownership of inputs, you may use the companions and outputs you generate for your permitted, lawful use. You remain responsible for how you use them.
• Deletion. You can delete a companion and its associated material in-app; deleting it removes the linked face/voice material. Deactivating your account deletes your conversation records and your contact list, friend relationships, pending friend requests, and relayed messages, and irreversibly de-identifies your personal data, as described in the Privacy Policy.
• Sharing and cascade deletion. You may share a companion you created with other users. Sharing provides each recipient an independent copy of the companion as it exists at that moment; changes you make to the original afterwards do not affect copies already shared. Shared copies may not be re-shared. If you delete the original companion or deactivate your account, the deletion cascades to all shared copies: their generated avatar, voice, and persona assets are removed and they can no longer be used for new conversations, as further described in Section 7.1 of the Privacy Policy. Text conversation records remain retained and viewable by the user who created the conversation records; raw conversation text is kept for a limited period (currently 7 days) and is then replaced by a summary.

7. Credits, payments, subscriptions, and refunds

• Credits model. The Platform uses a virtual-credit system. Credits may be obtained through purchase and permitted promotions, and are consumed by certain features (e.g., AI conversation, avatar creation, voice cloning, avatar-image generation, knowledge-base upload). Applicable prices and consumption rates are shown in-app.
• Payment processing. Purchases are processed by third-party payment providers, which may include Stripe (web) and/or Google Play Billing (Android app), under their own terms.
• Refunds. Credits are a licensed digital service. Purchased credits are generally non-refundable, except (a) where required by applicable law, (b) for the portion of a Google Play purchase refundable under Google Play's refund policy, or (c) for failures caused by us, in which case you may request a refund of unused balance. Promotional and already-consumed credits are non-refundable, non-exchangeable for cash, and non-transferable.
• Automatic credits refund on failure. In addition to the refunds described above, if a credit-consuming generation or upload fails due to a platform or upstream-service error, the credits consumed for that operation are automatically returned to your balance, without a refund request. Repeated attempts or retries of the same operation do not refund the credits more than once. This automatic return concerns the credits of the failed operation only, and is separate from and without prejudice to your right to request a refund of unused balance under the preceding paragraph.
• Credits on account deletion. Unused credits, including purchased credits, are forfeited when you delete your account. This is subject to the exceptions described under Refunds above.
• Price changes. We may adjust credit prices and consumption rates and will give reasonable notice of material changes affecting your rights.
• Subscriptions and auto-renewal. If you purchase a subscription (for example, a monthly membership) through Google Play, it renews automatically at the interval and price disclosed on the purchase screen until you cancel it. You can cancel at any time in Google Play (Play Store → profile picture → Payments & subscriptions → Subscriptions). Cancelling stops future renewals and does not retroactively refund the current period. Deleting your Auracompia account does not cancel your subscription — you must cancel it separately in Google Play, or contact us at info@auracompia.com and we will help you locate the right cancellation path. Subscription refunds are handled under Google Play's refund policy.

8. Disclaimers

THE PLATFORM AND ALL CONTENT AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. AI TECHNOLOGY HAS LIMITATIONS; COMPANION RESPONSES AND GENERATED CONTENT MAY BE INACCURATE, INCOMPLETE, OR UNEXPECTED, AND ARE FOR YOUR REFERENCE ONLY. WE ARE NOT RESPONSIBLE FOR THE CONTENT OF AI RESPONSES. THE QUALITY OF A GENERATED AVATAR OR VOICE DEPENDS ON THE QUALITY OF THE MATERIAL YOU SUPPLY, AND WE MAKE NO GUARANTEE AS TO OUTPUT QUALITY.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, AND PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM. TO THE EXTENT WE ARE FOUND LIABLE FOR ANY CLAIM ARISING OUT OF YOUR USE OF THE PLATFORM, OUR TOTAL LIABILITY WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID FOR CREDITS IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) USD 100. THESE LIMITATIONS APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

10. Indemnification

You agree to defend, indemnify, and hold harmless AURACOMPIA TECHNOLOGY LIMITED and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Platform, Your Content, your violation of these Terms, or your violation of any law or third-party right.

11. Suspension and termination

You may stop using the Platform and delete your account at any time via Me > Settings > Account & Security > Delete Account. We may suspend or terminate your access if you violate these Terms, if required by law, or if reasonably necessary to protect the Platform or its users. Termination does not affect rights and obligations that arose before termination, and provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

12. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide notice through the Platform (for example, an in-app notice or pop-up) and update the "Last Updated" date. Continued use after changes take effect constitutes acceptance of the revised Terms. If you do not agree, stop using the Platform.

13. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-laws principles. The parties agree to first attempt to resolve disputes amicably; any dispute that cannot be so resolved will be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region. Nothing in these Terms limits any non-waivable consumer rights you may have in your country of residence.

14. General

• Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain in full force.
• Entire agreement. These Terms (together with the Privacy Policy) are the entire agreement between you and us regarding the Platform and supersede prior agreements on the same subject.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Assignment. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent.

15. Contact us

For questions about these Terms, contact:

• AURACOMPIA TECHNOLOGY LIMITED
• Address: Unit 05, 12/F, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
• Email: info@auracompia.com